This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, Gender, DOB or other details to help you with your experience.
We collect information from you when you place an order, fill out a form, Use Live Chat or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
Do we disclose the information we collect to Third-Parties?
We transfer your name, address, city, state, phone number, DOB, and gender to organizations or school partners that the individual has enrolled through or accepted funding from.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet.
Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online- privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously.
- Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
- Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
- On our Privacy Policy Page
Can change your personal information:
- By emailing us
- By calling us
- By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify affected individuals once our response team has investigated and determined the cause of the breach and what was gathered.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non- compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at protrain@protrainedu.org and we will promptly remove you from ALL correspondence.
The Family Educational Rights and Privacy Act (FERPA) grants eligible students certain rights regarding their education records. An “eligible student” under FERPA is defined as a student who is either 18 years of age or older, or who attends a postsecondary institution at any age.
The right to inspect and review the student's education records: Students have the right to review their education records within 45 days of submitting a request for access to ProTrain. To initiate this process, the student must provide a written request to the registrar, dean, or head of the academic department, specifying the records they wish to inspect. The school official will then arrange access and notify the student of the time and place for record inspection. If the records are maintained by a different official, the student will be directed to the appropriate person.
The right to request an amendment to the student’s education records: If a student believes that their education records are inaccurate, misleading, or violate their privacy rights under FERPA, they may request an amendment. The student should submit a written request to the registrar, clearly identifying the specific part of the record they want changed and the reasons for the change. If ProTrain declines the request for amendment, the student will be informed in writing and advised of their right to a hearing regarding the amendment request. Additional details about the hearing procedures will be provided at that time.
The right to provide written consent before the disclosure of personally identifiable information (PII): ProTrain must obtain a student's written consent before disclosing PII from the student’s education records, except in circumstances authorized by FERPA where disclosure without consent is permitted.
Exceptions to the consent requirement for disclosure of education records: ProTrain may disclose education records without prior written consent under FERPA’s exception for disclosures to school officials who have legitimate educational interests. A school official can include:
- An employee in an administrative, supervisory, academic, research, or support staff position (including health or law enforcement personnel).
- A member of the board of trustees.
- A student serving on an official committee, such as a disciplinary or grievance committee.
- Contractors, consultants, volunteers, or other parties providing services or functions on behalf of the school, under the school's direct control concerning PII use and maintenance.
Disclosure to other educational institutions: Upon request, ProTrain may disclose education records without consent to officials of another school in which a student seeks or intends to enroll.
The right to file a complaint: Students may file complaints with the U.S. Department of Education regarding alleged failures by ProTrain to comply with FERPA requirements. Complaints should be directed to the Family Policy Compliance Office, U.S. Department of Education, 400 Maryland Avenue, SW, Washington, DC 20202.
Directory information: Certain information may be released without the student’s written consent. ProTrain defines directory information as:
- Name
- Address
- Telephone number
- Major field of study
- Dates of attendance
- Degrees, honors, and awards received
- Participation in recognized activities and sports
- Email address
- Grade level
- Most recent educational institution attended
- Course credit load
Permissible disclosures without student consent under specific conditions (FERPA regulations § 99.31): FERPA allows the disclosure of PII from education records without the student’s consent if certain conditions are met, such as:
- To other school officials within ProTrain who have a legitimate educational interest. This can include contractors, consultants, or volunteers performing institutional services. (§ 99.31(a)(1))
- To officials of another school where the student is enrolling, for purposes related to enrollment or transfer. (§ 99.31(a)(2))
- To authorized representatives of the U.S. Comptroller General, the U.S. Attorney General, the U.S. Secretary of Education, or State and local educational authorities for audit or compliance purposes. (§§ 99.31(a)(3) and 99.35)
- In connection with financial aid, if necessary for determining eligibility, amount, or enforcement of aid terms. (§ 99.31(a)(4))
- To organizations conducting studies on behalf of the school to improve instruction, administer aid programs, or develop predictive tests. (§ 99.31(a)(6))
- To accrediting organizations for accrediting purposes. (§ 99.31(a)(7))
- To parents of a student who is claimed as a dependent for IRS tax purposes. (§ 99.31(a)(8))
- To comply with a judicial order or lawfully issued subpoena. (§ 99.31(a)(9))
- To appropriate officials during health or safety emergencies. (§ 99.31(a)(10))
- Disclosure of information classified as "directory information" by the school. (§ 99.31(a)(11))
- To victims regarding the results of disciplinary proceedings related to crimes of violence or non-forcible sex offenses. (§ 99.31(a)(13))
- To the general public regarding final results of disciplinary proceedings if the student is found to have committed a crime of violence or non-forcible sex offense. (§ 99.31(a)(14))
- To parents concerning a student's violation of laws or school policies on alcohol or controlled substances if the student is under 21. (§99.31(a)(15))
If there are any questions regarding this privacy policy, you may contact us using the information below.
2621 Bradford Grove Place
Raleigh, North Carolina 27606
United States
protrain@protrainedu.org
1.800.371.2963
